It is simply one word to describe how crazy our customer services are.
Jweeb Solutions nutty service treats its customer email, phone call and support ticket seriously. It has heard its customers till many of them wonder how we do it, and call us nuts.
- A Local Dedicated Account Manager for Each Customer
- Knowledgeable & Transparent Responses
- Quick Responses & Problem Solvers
- All Staff Members are 100% Singaporeans or Americans
We are also pleased to revamp our new support plans structure to provide better transparency and an easier choice. All service subscribed/purchased would include the Essential Support Plan. The Comprehensive Support plan for customers who demand more, may be additionally purchased for shared hosting services.
Support Plans Comparison
|Feature||Essential Support||Comprehensive Support|
|Support Level||8×5 Web||24×7 Web & Phone|
|Initial Response Time||4 Hours||30 Minutes|
|Fully Managed Servers||Yes||Yes|
|Dedicated Account Manager||Yes||Yes|
|Network Uptime SLA||99.5%||99.5%|
|Server Uptime SLA||99.5%||99.5%|
|Control Panel Support||Yes||Yes|
|Best Effort 3rd Party Software Support*||No||Yes|
*Not inclusive of scripting/programming.
Tuesday, May 14, 2013
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