Jweeb Solutions has been known for our quality customer services. We are pleased to announce that we will call our customer services with a brand - Nutty Services. Simply, our staff members are nutty about providing effective and quality customer services.

It is simply one word to describe how crazy our customer services are.

Jweeb Solutions nutty service treats its customer email, phone call and support ticket seriously. It has heard its customers till many of them wonder how we do it, and call us nuts.

We provide:

  • A Local Dedicated Account Manager for Each Customer
  • Knowledgeable & Transparent Responses
  • Quick Responses & Problem Solvers
  • All Staff Members are 100% Singaporeans or Americans

We are also pleased to revamp our new support plans structure to provide better transparency and an easier choice. All service subscribed/purchased would include the Essential Support Plan. The Comprehensive Support plan for customers who demand more, may be additionally purchased for shared hosting services.

Support Plans Comparison

FeatureEssential SupportComprehensive Support
Support Level 8×5 Web 24×7 Web & Phone
Initial Response Time 4 Hours 30 Minutes
Fully Managed Servers Yes Yes
Dedicated Account Manager Yes Yes
Network Uptime SLA 99.5% 99.5%
Server Uptime SLA 99.5% 99.5%
Control Panel Support Yes Yes
Best Effort 3rd Party Software Support* No Yes
Price Included $100/month


*Not inclusive of scripting/programming.

Tuesday, May 14, 2013

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